Privacy Policy
General Provisions
This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access and interact with our website. By using this website, you agree to the practices described in this document. We are committed to ensuring your privacy is protected in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What Information We Collect
We may collect the following types of personal data:
- Name and contact information including email address
- Delivery address and billing details
- Demographic information such as postcode, preferences, and interests
- Information relevant to customer surveys, orders, or offers
- Technical data such as IP address, browser type, time zone, and device identifiers
- Usage data including browsing actions and interaction with pages
- Fulfil and manage your orders
- Process payments and deliver products
- Communicate order updates or respond to inquiries
- Improve our services and customer experience
- Comply with legal obligations and enforce terms
- Provide promotional materials with your consent
We do not knowingly collect personal data from individuals under 18 years of age.
How We Use Information
The information collected is used to:
We do not sell or rent your personal data to third parties for marketing purposes.
Data Protection and Retention
We implement appropriate technical and organisational measures to safeguard your data. These include secure servers, encryption protocols, and limited access to authorised personnel only. Personal data is retained only as long as necessary for the purposes outlined above or as required by law. After this period, data is securely deleted or anonymised.
Data Sharing with Third Parties
We may share personal data with trusted third parties who provide services such as payment processing, shipping, and IT support. These providers are contractually obligated to handle your data securely and only for specified purposes. We may also disclose information to comply with legal requirements or protect our rights. We do not permit third parties to use your data for their own marketing.
Use of Cookies
We use cookies and similar technologies to enhance your browsing experience. Cookies help us analyse traffic, remember user preferences, and personalise content. You may manage your cookie preferences through your browser settings at any time.
User Rights
Under GDPR and other privacy laws, you have the right to access, correct, delete, or restrict the use of your personal data. You may also object to processing and request data portability. Requests should be submitted through our contact form. We will respond within one month of receiving your request.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Revised versions will be posted on this page with the updated effective date. You are encouraged to review this policy periodically.
User Consent
By using this website and submitting your personal data, you consent to the collection and processing of your information in accordance with this Privacy Policy. If you do not agree, you should discontinue use of the website.
🏢 SoftToy Studio
📍 Unit 5, Artisan Yard, 42 Green Street, Islington, London N1 3HZ, United Kingdom
📞 +44 20 3251 7710
📧 jobs@softtoy-studio.com